Dear Valued Customer, 


Payless Décor is committed to the highest quality of design, manufacturing and service of all of the products we sell. Our aim is complete satisfaction. Although many custom manufacturers will not offer you that kind of promise, you can rest assured that you have found a company you can rely on. If you detect any issue upon receipt of your order, please contact our helpful associates within 30 days and we will make sure that every effort is made to correct the problem. 

As you will be ordering custom made products that are manufactured to your exact specifications, we ask that you carefully read our Measuring Instructions to ensure that your measurements are correct. If your blinds arrive and we have made a mistake on the measurements-we will happily have your blind repaired or remade at our expense. If you have made a mistake in measuring then we will assist you in correcting your order. 

Please review our color disclaimer and order samples prior to your purchase. Many times colors and materials on your monitor may appear different in person and for that reason we offer you free samples. These free samples will allow you to see an actual portion of the shade or blind you are interested in and make a choice that matches your home décor. Your ordered blind or shade must be significantly different from the sample you received to necessitate a return due to color, texture or quality.

In the rare case that your blind arrives damaged due to the shipping process, please contact us immediately so that we can have your blinds remade and arrange for return of the defective merchandise. Please inspect your order immediately after it has been delivered.  For this type of issue our Customer Support Specialists must be contacted about damaged items within 10 days of receipt of your order.

Returns are accepted only with advance authorization. Custom-made, returned merchandise without advance authorization will be subject to a liquidation fee of up to 75% of the item purchase price. Give us a call or send us an email anytime you need assistance anytime.


Thank you, 

The Payless Décor Team